First decide whether you are moving a sheet or rescuing an order
People arrive here with one of two problems. Some have a spreadsheet full of Mulebuy links and want to keep using it. Others have paid items stuck in Mulebuy's warehouse. The first problem is easy and this page solves it. The second one cannot be solved by switching agents, because another agent cannot reach goods Mulebuy holds. If that is you, the steps on the Mulebuy status page about written tickets and payment disputes come first, and they are time-sensitive.
Moving a sheet takes minutes per hundred links. Nothing in a Mulebuy link belongs to Mulebuy except the wrapper: the item number belongs to Taobao, Weidian or 1688, and any agent can order it.
Rescue first if you have stuck money, then move the sheet.
How the main alternatives compare for an ex-Mulebuy buyer
The comparison below uses the things Mulebuy users valued: no purchasing fee, quick free QC photos and three months of storage. It adds the thing that went wrong at Mulebuy, which is what you can verify in writing before trusting an agent with money.
| Agent | Status (checked) | Trustpilot, 4 Oct 2026 | Fee and storage | Worth knowing |
|---|---|---|---|---|
| Superbuy | Working 31 Aug | 4.5, about 1,000 reviews | No service fee on main platforms; 90 days published | Operating since 2012; formal published terms |
| Kakobuy | Working 31 Aug | 4.1, 281 reviews | 0% service fee; 100 days; 8.6% tested exchange-rate markup | Free QC photos; short outage in mid-August |
| Joyagoo | Working 31 Aug | 4.6, about 3,000 reviews | 0 service fee, 90 days (reported) | Formerly JoyaBuy; old links need converting too |
| Sugargoo | Working 31 Aug | 3.5, 643 reviews | 7 free QC photos, 100 days; near-market exchange rate | Complaints about customs codes on EU parcels |
| CSSBuy | Working 31 Aug | 4.3, 714 reviews | 10% service fee, but a near-market exchange rate (0.4%) | Long history; strongest in Brazil |
| Hoobuy | Reported 5 Oct | Score withdrawn by Trustpilot | 0% fee, 90 days | Paid orders reported stuck at Purchased since June 2026 |
| Oopbuy | Working 31 Aug | Score withdrawn by Trustpilot | 0% on main platforms, 90 days | Do not lean on its star rating |
Two of these numbers deserve a warning. Trustpilot averages are slow to react, as Mulebuy's own 4.7 shows, so read the last month of reviews rather than the score. And fee lines tell you little: a 0% agent with a weak exchange rate can cost more than one charging a few percent. The fair test is the total at checkout for the same item, shipped to your address.
Shortlist two agents from this table and compare one real item's delivered price before moving anything.
Moving the sheet, step by step
- Export or copy the link column. From Google Sheets, select the column with Mulebuy links and copy it. Up to 200 at a time works best.
- Paste the column into the link converter. It returns the original listing for each row and flags any it could not read.
- Paste the clean links back into a new column. Keep the old column for reference; delete it once you have checked a few rows.
- Spot-check five items on your new agent. Sellers change prices and sizes, and some listings disappear. A sheet untouched since August will have gaps.
- Fix the rows that failed. Short links need opening once in a browser; shop links need the specific product link from the seller.
If your sheet was built for CNFans or ACBuy instead, the same steps work: both closed in August 2026 and their links carry the item the same way Mulebuy's do. Our pages on CNFans and ACBuy cover the differences.
The clean marketplace column is the part of your sheet worth keeping forever.
Prefer not to open another agent account?
Send us a product link, an old Mulebuy link or a screenshot on WhatsApp. We reply with a price delivered to your country and send photos of the item before it leaves China. This is our own service, run separately from every agent on this site.
💬 Send a link on WhatsAppOn a computer? Scan the code with your phone camera.
What to check before trusting the next agent
Mulebuy looked excellent on paper until it did not. These are the checks that would have shown trouble early, and they work on any agent:
- Recent reviews, by date. Ten one-star reviews in a fortnight about the same problem matter more than a high average.
- Written storage and return rules. If the agent's help pages do not state the free storage period and the return window, assume the worst.
- Payment per order. Pay each order by card or PayPal rather than topping up a wallet, so you keep a dispute route.
- Short stays. Ship within a few weeks of the last item arriving. Items waiting out the full storage period are the ones most at risk when an agent stops shipping.
- The real domain. Look-alike domains appear whenever an agent is in the news. Type the address yourself.
The safest agent is the one holding the least of your money for the shortest time.
Which alternative fits which kind of Mulebuy buyer
Mulebuy attracted three fairly different groups, and each is better served by a different shortlist.
- Spreadsheet browsers who order a few items a month. You valued quick photos and an app that loads links cleanly. Look at agents with free QC photos on every item and simple link handling; Kakobuy and Joyagoo are the usual picks in this group. Keep orders small for the first month and judge the agent by how it handles your first return.
- Big seasonal hauls. You cared about storage length and a packed weight before paying. Choose an agent that publishes its free storage period and offers a paid pre-pack (often called rehearsal packing) so the shipping quote is based on the real box. Superbuy publishes its storage terms; Sugargoo advertises 100 days.
- Buyers in Italy, France and the rest of the EU. The line matters more than the agent. Shortlist agents with tax-included EU lines and compare the delivered price of a two-kilo parcel to your address, including the €3 duty per item category.
Whatever group you are in, avoid moving to a brand-new agent with almost no review history just because it advertises a big welcome coupon. New agents often run large promotions to collect former Mulebuy customers, and a coupon is worth little if the warehouse stops answering.
Choose by how you buy: small regular orders, big seasonal hauls, or EU delivery first.
What does not transfer, and what to do about it
Only links travel. Your Mulebuy order history, QC photos, saved addresses, coupons, points and any wallet balance stay in the Mulebuy account. Before you lose access, screenshot the QC photos of items you liked: they are the best reference when you order the same item from the same seller elsewhere, because you can compare the new photos with the old ones. Note down the size you chose and any remark you sent the seller.
If an item you loved came from a seller who has since closed their shop, the converted link will open an empty page. In that case, use the old QC photos to search the same marketplace for the product name or the seller's other shops. Our Mulebuy links page explains how to read a seller's shop number from an old link.
Save photos, sizes and remarks now; the account may not be reachable later.
Italy and the rest of Europe: lines matter more than the agent
Mulebuy's biggest audience was in Italy, and the change that hit Italian buyers hardest in 2026 was not an agent closure but the EU duty rule. Since 1 July 2026, each parcel worth up to €150 pays €3 for every different item category in it, on top of 22% IVA in Italy. On a tax-prepaid (IOSS or DDP) line these are in your shipping quote; on postal lines the carrier collects them at the door, often with a handling fee. When you compare alternatives, compare the price of a tax-included EU line, not the cheapest line on the list. The import duty calculator and the Milan page show the maths.
Italian readers can find this whole guide in Italian at alternative a Mulebuy.
For EU buyers, the cheapest agent is the one with the cheapest tax-included line to your country.
Questions readers ask
What is the best Mulebuy alternative?
There is no single best one. Buyers in Italy and the EU should look first at agents with tax-included EU lines and written storage rules; US buyers at agents with duty-paid US lines. Compare the same item's final total on two agents before moving a big list.
Is Kakobuy or Superbuy closer to Mulebuy?
Kakobuy is closer in feel: a young agent popular with spreadsheet users, with free QC photos. Superbuy is older and more formal, with published fee and storage documents. Our two comparison pages cover both in detail.
Will my Mulebuy coupons or balance move with me?
No. Coupons, points and wallet balances belong to your Mulebuy account and cannot be transferred. Only the product links move.
Should I spread orders across several agents now?
For one haul, no: items must sit in the same warehouse to ship in one box. Spreading risk means not leaving money or items with any agent longer than needed.
Do Mulebuy alternatives charge more?
Some advertise fees above 0%, but the fee is rarely the biggest cost. Shipping and the exchange rate usually decide the total.