What the channels were for
Agents depend on communities more than on advertising. Mulebuy's buyers gathered in Discord servers and Telegram groups to share finds, post QC photos and ask whether an item looked right, compare shipping lines and help each other with orders. Italian buyers leaned heavily on Telegram: "mulebuy telegram" is searched about 170 times a month in Italy, more than "mulebuy reddit". Many groups were run by creators who earned referral commissions on the links they shared, which is normal but worth knowing.
Community channels are useful for opinions and finds, and many are commercial.
Official or impostor: how to tell
| Sign | Official | Impostor |
|---|---|---|
| How you found it | Link on mulebuy.com or in the official app | A comment, a direct message, a search result |
| Who messages first | You contact them | They message you after you post a problem |
| What they ask for | Order numbers in a ticket | Payment, login details, a "verification" link |
| What they offer | Answers | Releasing parcels, refunds, a "new Mulebuy" site |
The surest rule: no community admin or moderator can move your parcel or your money. Only Mulebuy can, from inside its own systems.
If someone in a channel can supposedly fix your order for a fee, it is a scam.
Scams that appeared after August 2026
Every agent crisis brings the same wave. After the Mulebuy reports, buyers described direct messages from "support" offering to release parcels for a fee, groups announcing a "Mulebuy 2" or mirror site that needed a new deposit, and fake refund forms collecting card details. These target exactly the people most worried about their money. The real steps for stuck orders are simple and free: written tickets and a payment dispute, explained on the status page and the support page.
The people most at risk are those with money stuck; that is who scammers target.
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Using finds from groups
Links shared in Telegram and Discord are ordinary agent links. Paste them into the link converter to get the original listing, then judge the listing yourself: photos, size chart, seller history. Shortened links need opening once first. Groups often focus on branded copies. Those can be seized at customs, and in Italy the final buyer can be fined between €100 and €7,000; the guida alla dogana explains the rule.
If a group was built entirely around Mulebuy links, check whether its owner has moved to another agent and updated the pinned sheet. Many did in August and September.
Treat group finds as leads to check, not as approved purchases.
Where to go for a dated picture
Channels move fast and rumours move faster. For a summary that separates confirmed facts from claims, use the agent status board and the Mulebuy legit check. Italian readers can follow the same topic in Italian at Mulebuy Telegram e Discord.
Check claims from channels against a dated source before acting on them.
Safe habits in any agent community
- Never share your login or card details. No legitimate helper needs them.
- Turn off direct messages from strangers on Discord servers you join.
- Check who runs a group and whether they earn from the links they post.
- Keep your own copy of useful finds with raw marketplace links, so a deleted group does not take them with it.
Communities are best used as a second opinion, with your own records kept separately.
Italian Telegram groups in particular
Italian buyers built much of Mulebuy's community on Telegram, where groups grew to thousands of members sharing links, QC photos and shipping experiences to Italy. Many of those groups were run by creators earning referral commissions, which is normal, but it also means some groups kept promoting Mulebuy after August because their income depended on it. Others switched agents overnight. Before following a group's recommendation, check when it last changed its pinned links and whether the admin says how they earn.
Italian groups also discuss customs more than most. Treat advice on avoiding checks or under-declaring parcels with care: Italian customs can treat a false declaration as an offence, and the separate buyer fine for trademark-infringing goods, from €100 to €7,000, does not depend on how the parcel was declared. The rules with sources are on the Milan page.
Ask how an Italian group earns before trusting its agent recommendation.
When a channel goes quiet
Several Mulebuy-focused channels went silent after August or were renamed for other agents. If a channel you relied on vanishes, your saved finds vanish with it unless you kept copies. That is the strongest argument for keeping your own list of raw marketplace links, as described on the Mulebuy links page.
Keep your own copies; channels disappear without warning.
If you moderate a community yourself, pinning a short message that explains the Mulebuy situation with a date, and warning that staff never ask for payment in direct messages, protects members better than deleting every question about it.
Finally, remember that screenshots shared in groups can be edited. A screenshot of a "Mulebuy announcement" is not an announcement; check the official site or app yourself before acting on one, and treat forwarded statements without a source as rumour.
Questions readers ask
Is there an official Mulebuy Discord?
Mulebuy promoted community channels, and many unofficial servers also used its name. Only trust a link reached from mulebuy.com or the official app.
What are Mulebuy Telegram groups for?
Mostly finds and link sharing, especially in Italy. Many are run by creators earning referral commissions.
Can a Discord moderator fix my Mulebuy order?
No. Community moderators cannot release parcels or refunds. Anyone offering to do so for a fee is running a scam.
Are the finds in these groups safe to buy?
The links work like any agent link. Check the listing yourself, and remember that branded copies can be seized by customs and, in Italy, the buyer can be fined.